If you experience problems with the ThemeBurn products, you can post a topic in the appropriate category in our free support forum. It is intended to offer help for setting up ThemeBurn’s themes/plugins and addressing any bugs you encounter with them.
We have prepared several guides in the how to section, as well as some advices on how to describe your issues with Pavilion. This would help us to better understand your problem and to be quick and adequat with our response. Please, take your time to read them.
We will try our best to answer any questions you have within 2 business days, but during busy periods this may take longer. We also may need more time to handle some advanced issues.
The support forum is the only way you can receive Support Services from ThemeBurn. We don’t provide our Support Service through direct e-email, social networks (Facebook, Twitter) or any other channel.
Bear in mind that we do not support Pavilion copies obtained from all sorts of warez, nulled scripts, free download, torrents and filesharing sites. Beside from not respecting our work, they often contain malicious modifications to the code which exposes your server and personal data to exploiters. The only legal and safe way to obtain Pavilion is by purchasing it in themeforest.